Email and Mobile Groups

Email Groups

Email Groups in vuSmartMaps provide a simple and efficient way to manage recipient lists for sending notifications, alerts, and reports. Instead of manually entering individual email addresses in multiple places, you can create an Email Group once and reuse it across the platform. This helps centralize communication and reduces the effort required to manage recipients.

Email Groups are especially useful when:

• Multiple users need to receive the same alerts or reports
• Teams change frequently and recipient lists need to be updated
• You want to avoid repeating email addresses in multiple configurations

For example, if several alert rules need to notify the support team, configuring each alert with individual email IDs can be time-consuming. By using an Email Group, you can assign the group to all alerts and update recipients in one place whenever needed.

Mobile Groups

Mobile Groups in vuSmartMaps provide a centralized way to manage recipient lists for sending alerts and notifications via SMS. Instead of manually entering mobile numbers in multiple places, you can create a Mobile Group once and reuse it across the platform. This helps simplify communication and ensures that important alerts reach the right users quickly.

Mobile Groups are especially useful when:

• Critical alerts need to be sent to on-call engineers
• Specific teams or departments must receive SMS notifications
• Recipient lists change frequently
• You want to avoid managing individual contact numbers across multiple configurations

For example, if high-priority alerts need to be sent to the on-call team, configuring each alert with individual phone numbers can be difficult to maintain. By creating a Mobile Group, you can assign the group to alerts and update recipients in one place whenever needed.

Step-by-Step Instructions

Configuring Email Groups

All these Email Groups are managed from Platform Settings > Definitions > Email Groups. The following landing page is shown when navigating to Email Groups.

This page details on following aspects:

• Group Name
• Group Description
• Member Emails
• Actions (Edit)

Email groups = peace of mind. Update recipients in one place, and all your alerts stay synced!

Creating an Email Group

To create an email group:

1. Click on the plus button + shown at the top right corner of the Email Group listing table.
2. You will see an Add Email Groups popup as shown below:
   1. Email Group Name: Enter the email group name.
   2. Group Description: Enter the group description
   3. Group Member Emails: One or more email recipients with each recipient separated by a comma.

note

There should not be any space between the comma and the next recipient.

Oops-proofing tip: Don’t add spaces after commas when entering addresses—this tiny step avoids big errors!

3. Click on the Save button.
4. Repeat the above steps to add more email groups.

Editing an Email Group

To edit an email group:

1. Click on the edit option under Action (On the right side of the table).
2. You will see an Edit Email Group popup as shown below:

3. Make the necessary changes and click on the Save button if you wish to save the new changes, else click on the Close button symbol on the right top of the window.

Deleting an Email Group

To remove an email group:

1. Select the check box on the left side of the email group to be deleted.
2. Once selected, click on the delete button shown in the top right corner of the listing table. You are then prompted to delete confirmation.
3. Click on the Delete button if you wish to proceed with the deletion, else click on the Cancel button.

Exporting Email Groups

1. The email groups can be exported in the form of an excel file (.xls/.xlsx). In order to export, click on the Export button in the top right corner of the screen after selecting the respective email groups.
2. All the email groups can be exported in the form of an excel file (.xls/.xlsx). In order to export, click on the Export All button on the top right corner of the screen.

Configuring Mobile Groups

All these Mobile Groups are managed from Platform Settings > Definitions > Mobile Groups. The following landing page is shown when navigating to Mobile Groups.

This page details on following aspects:

• Group Name
• Group Description
• Member Contact Numbers
• Actions (Edit)

Creating a Mobile Group

To create a Mobile Group:

1. Click on the plus button + shown at the top right corner of the Mobile Group listing table.

2. You will see an Add Mobile Group popup window as shown below:

   

   1. Mobile Group Name: Enter the Mobile Group name.
   2. Group Description: Enter the group description
   3. Group Member Contact Numbers: One or more SMS recipients with each recipient separated by a comma.
   note

   There should not be any space between the comma and the next recipient.

3. Click on the Save button.

4. Repeat the above steps to add more Mobile Groups.

Editing a Mobile Group

To edit a Mobile Group:

1. Click on the edit option under Action (On the right side of the table).
2. You will see an Edit Mobile Group popup as shown below:

3. Make the necessary changes and click on the Save button, if you wish to save the new changes, else click on the Cancel button.

Deleting a Mobile Group

To remove a Mobile Group:

1. Select the check box on the left side of the Mobile Group to be deleted.
2. Once selected, click on the delete button shown in the top right corner of the listing table. You are then prompted to delete confirmation.
3. Click on the Delete button, if you wish to proceed with the deletion, else click on the Cancel button.

Exporting Mobile Groups

1. The Mobile Groups can be exported in the form of an excel file (.xls/.xlsx). In order to export, click on the Export button in the top right corner of the screen after selecting the respective Mobile Groups.
2. All the Mobile Groups can be exported in the form of an excel file (.xls/.xlsx). In order to export, click on the Export All button on the top right corner of the screen.

What Happens After the Steps

After configuring credentials in vuSmartMaps, the credentials are stored under Platform Settings > Definitions > Credentials and can be used while configuring supported data sources and cloud-based O11ySources. After creating Email Groups and Mobile Groups, the groups become available under their respective sections in Definitions. When an Email Group or Mobile Group is selected in an alert or report configuration:

• All members added to that group receive the communication.
• There is no need to manually enter individual email addresses or mobile numbers repeatedly.

If members are added or removed from a group, the updated group information is used wherever the group is configured. This helps centralize credential and communication group management within the platform.

Tips / Best Practices

• Use clear and meaningful group names such as NOC-Team, L2-Support, or Payment-Ops, so the correct group can be easily identified during configuration.
• Keep group members updated regularly to ensure the email list reflects the current team structure.
• Avoid creating duplicate or similar groups, as this can lead to confusion and incorrect usage.
• Use Email Groups instead of individual email IDs to improve maintainability and reduce repeated updates across multiple configurations.
• Create groups based on roles or responsibilities, such as on-call teams, incident response teams, or reporting stakeholders.

Troubleshooting

1. Issue: SMS alerts not received.

   • Possible Cause: The correct Mobile Group may not be selected in the alert configuration, or the contact numbers may be incorrect.
   • Solution:
     • Verify that the correct Mobile Group is selected in the alert configuration.
     • Check that all contact numbers are correctly added in the group.

2. Issue: Incorrect users receiving SMS alerts.

   • Possible Cause: Incorrect contact numbers may be present in the Mobile Group.
   • Solution:
     • Review the Mobile Group members.
     • Remove incorrect numbers and add the correct recipients.

3. Issue: Changes in Mobile Group not reflecting in alerts.

   • Possible Cause: The changes may not have been saved properly, or the wrong Mobile Group may be used in the alert configuration.
   • Solution:
     • Ensure the changes are saved properly.
     • Verify that the correct Mobile Group is used in the alert configuration.

4. Issue: Duplicate SMS notifications.

   • Possible Cause: The same contact number may be present in multiple Mobile Groups.
   • Solution:
     • Check if the same contact number is present in multiple groups.
     • Remove duplicate entries from overlapping groups.

5. Issue: Unable to manage multiple alert recipients.

   • Possible Cause: Individual contact numbers may be configured separately across multiple alerts.
   • Solution:
     • Use Mobile Groups instead of individual contact numbers.
     • Update the Mobile Group instead of modifying each alert separately.

FAQs

As a system administrator, how do I configure SSH credentials in vuSmartMaps for secure remote login?

Navigate to Platform Settings > Definitions > Credentials. Click the “+” button to add a new SSH credential. Fill in the required fields: Name, Port, User ID, Password, Privilege Password, and Key File if applicable. Then, click Save to submit the form.

I'm part of the network management team. What information do I need to set up SNMP credentials for network device monitoring?

Go to Platform Settings > Definitions > Credentials, click the “+” button, and choose SNMP.

• For v1/v2c, provide: Name, Port, and Community String.
• For v3, provide: Name, Username, Security Level, and based on the level, enter the Authentication Protocol, Authentication Key, Privacy Protocol, and Privacy Key as applicable.

As an IT operations manager, how can I create and manage Email and mobile Groups for sending notifications, alerts, and Reports?

Go to Platform Settings > Definitions > Email Groups. Click the + button to add a new Email Group, enter the Email Group Name, Group Description, and Member Emails (comma-separated, no spaces), then save. You can edit or delete groups by selecting the respective actions on the table.

Similarly, for mobile groups, go to Platform Settings > Definitions > Mobile Groups. Click the + button to add a new Mobile Group, enter the Mobile Group Name, Group Description, and Member Contact Numbers (comma-separated, no spaces), and then save.

As a network engineer, what steps do I follow to configure Telnet credentials in vuSmartMaps?

Navigate to Platform Settings > Definitions > Credentials. Click the + button to add a new Telnet credential, fill in the Name, Port, User ID, and Password, and then save the form.

As a communications coordinator, how can I create Mobile Groups to streamline SMS alerts for different departments?

Go to Platform Settings > Definitions > Mobile Groups. Click the + button to add a new Mobile Group, enter the Mobile Group Name, Group Description, and Member Contact Numbers, and optionally a Privilege Password for devices like Cisco routers. Click Save to complete.

I'm managing the email notification system. How do I export Email Groups for backup or integration purposes?

In Platform Settings > Definitions > Email Groups, select the groups you want to export and click the Export button. For exporting all groups, click the Export All button.

How do I configure cloud provider credentials for configuring O11ySources?

Under Definitions > Credentials, click the “+” button for the respective cloud provider and fill in the required fields. For example:

• AWS: Access Key & Secret OR IAM Role + Account ID
• Azure: Client ID, Secret, Tenant ID, Subscription ID
• GCP: Project ID, Credentials JSON
• OCI: Tenancy, User OCID, Fingerprint, Private Key File